Thursday, July 19^th 2001 

Dear Mr. Strizich,

When my Chief Technology Officer’s hard drive crashed last week, I was certain that  he had lost the Corporate presentation that he been working on for the past few days.

Our in-house IT team tried, but was unable to recover the drive.  After speaking with some of my trusted consultants about the issue, I was (thankfully) directed to your company.

After contacting Alan at your company, I was reassured that the chances of recovering the drive were “pretty good”.  The drive was delivered to your company on Monday morning, and by 11:00am, Alan contacted me to let me know that you were able to access some of the data, and would get back to me as soon as there was some good news. 

When Alan called me on Wednesday telling me I should have the data returned to me on CD’s by 3:00 I was thrilled and relieved.  Having my CTO lose his valuable data, and our department not being able to recover it, was one of the more painful experiences that I have had of late, but hearing that it could be fixed was definitely the happiest. 

Thank you very much for the quality work and customer service that your company and staff provided to me and my company, and I look forward to being able to “rescue” some of my colleagues who are unfortunate to experience the same trauma.